Refund policy
Pawbuddy is committed to providing quality products and excellent service. This policy is in accordance with the South African Consumer Protection Act 68 of 2008 (CPA).
Your Rights Under the Consumer Protection Act As a South African consumer, you have the right to receive goods that are:
- Of good quality, free from defects
- Fit for the purpose they are intended
- As described on our website
Change of Mind Returns (7 Days) If you change your mind about your purchase, you may return it within 7 days of delivery, provided the item is:
- Unused and unwashed
- In its original packaging
- In the same condition as received
Return shipping costs for change of mind returns are the responsibility of the customer.
The choice between repair, replacement, or refund is yours as the consumer. We will cover all return shipping costs for defective items.
Incorrect or Missing Items If you received the wrong item or your order was incomplete, please contact us within 12 hours of delivery and we will resolve it immediately at no cost to you.
How to Request a Return or Refund
- Email us at paw@pawbuddy.co.za with your order number
- Describe the reason for your return and include photos if the item is damaged
- We will respond within 1–2 business days with return instructions
- Once your return is received and approved, refunds will be processed within 5–7 business days to your original payment method
Non-Returnable Items For hygiene reasons, used or washed items cannot be returned unless they are proven to be defective under the CPA.
Contact Us 📧 paw@pawbuddy.co.za 🌐 pawbuddy.co.za 📍 South Africa
This policy does not limit or replace your statutory rights under the Consumer Protection Act 68 of 2008.
This policy is fully aligned with South African law. A few things to update before pasting it in:
- Replace paw@pawbuddy.co.za with your actual email
- Add your physical address if you have one (required under the CPA)